Revolutionizing patient support with intelligent conversational AI
A leading healthcare provider was struggling with overwhelming patient inquiries through multiple channels. Their support team was handling over 50,000 queries monthly, leading to:
We developed an enterprise-grade AI chatbot powered by advanced natural language processing and machine learning, designed specifically for healthcare:
Custom-trained NLP model capable of understanding medical terminology, patient intent, and context-aware conversations with 98% accuracy.
Built with security-first approach, implementing end-to-end encryption, secure data storage, and full HIPAA compliance for patient data protection.
Seamless deployment across web, mobile app, SMS, and patient portal, providing consistent experiences across all touchpoints.
Comprehensive analytics platform providing insights into patient queries, satisfaction metrics, and continuous improvement opportunities.
Intelligent escalation to human agents for complex cases, ensuring patients always receive the appropriate level of support.
Language Model
Backend
Cloud Platform
LLM Framework
Database
Frontend
Security
Analytics
"The AI chatbot has completely transformed our patient support operations. Not only have we reduced response times dramatically, but our patient satisfaction scores have reached all-time highs. The LumoAI team delivered beyond our expectations, creating a solution that's both powerful and easy for our staff to manage."
Let's build an AI solution tailored to your needs